Before going on holiday to Lloret de Mar, it is a good idea to find out about emergency numbers.

In case of theft, accident or breakdown, here is a list of useful numbers to print and haveon you during your stay!

How to call the emergency number in Spain?

The first thing to do in case of a major problem: call 112. At the beach, in the water, out hiking or in town, in the event of an accident you can contact Spanish emergency services via this one number.

Even if your phone operator does not cover calls in Spain, you will be able to reach fire services, ambulance or police free of charge.

– FIRE SERVICE

Tel: +34.972.36.77.77
Address: Costa de Carbonell, s/n

– POLICE

There are several types of police force. They may belong to the central Spanish government (in Madrid) or the autonomous community of Catalonia.

• Guardia Civil
  The Guardia Civil is a military police force managed at a national level.
  Tel: +34.972.36.72.50
  Address: Avinguda de Vidreres, 49-53

• Mossos d’Esquadra
  The Mossos d’Esquadra are a police force who report directly to the Generalitat of Catalonia.
  Tel: +34.972.36.88.88
  Address: Francesc Cambó, 43
• Local Police
  This is what we call the local constabulary in the UK.
  Tel: +34.972.36.17.36
  Address: Verge de Loreto, 3
• Policia Nacional
  This is the national police.
  Tel: +34.972.36.15.98
  Address: Verge de Loreto, 51
• Salvament Maritim
  These are the coastguards.
  Tel: +34.972.36.54.09
  Address: Passeig de Sa Caleta.

What to do in case of loss or theft of your credit card?

You have just lost or someone has stolen your wallet with your credit card inside? Your first step should be to block your bank card to avoid any fraudulent use of it.

From abroad, you can call this number: 900.991.216 or 900.991.124 if you have a VISA card. It is available 24/7. Unfortunately, the lines are often busy and you must be patient.

You should know that you can also contact your bank direct. Generally, a list of useful numbers is given to you by your bank manager or sent to you when you receive your card.

You have not received this document? The best thing is to ask your bank to provide you with the list of numbers to call from Spain in case of theft/loss of your credit card.

Once you have contacted your bank, go to the local police station to report the theft. The statement should then be sent to your bank.

What to do in case of loss or theft of your mobile phone?

The first thing to do in case of theft of your mobile phone: contact your operator and ask them to suspend your line and block your SIM card. To do so, you will need your IMEI number. This is the number that enables you to identify the phone and to block it.

If you have not done so already, we recommend that you note down your IMEI number and keep it in a safe place. This number of around fifteen figures is available on the original box containing the phone, on the back of the battery or by dialling *#06# on your phone.

Here are contact numbers for operators:

• – O2: +44 344 809 0202
• – Vodaphone: +44 7836 191 191
• – EE: +44 7953 966 250
• – BT Mobile: +44 179 359 6931

Please take note that it is also possible to suspend your line via your operator’s website.

You must then go to the police station to report the theft and send the statement as quickly as possible to your operator. If you have insurance, this is the moment to contact them to obtain a refund or a replacement for your mobile phone.

You should realise that, with the development of smartphones, theft of mobile phones is increasingly frequent. We therefore recommend that you supervise your phone to avoid any problems, even when you are using it. In particular, keep an eye on your mobile phone when you are sitting at an outdoor terrace.

What to do in case of accident and how to contact your insurance company?

In case of a problem with your vehicle, your accommodation, etc., think about contacting your insurance company. In any case, you should find out in advance, before your holidays, what they cover (accommodation, car, etc.).

Consider your bank options too, because many credit cards include assistance if you have paid for services with them (accommodation reservation, plane tickets, car rental).

Finally, if you have rented a hire car, an assistance number should be given to you when you sign your contract with the rental company. Do not hesitate to ask them to clearly explain the procedure in case of accident and to indicate this number.

Numbers to contact for insurance companies from abroad:

• – The AA: +33 82 509 8876
• – RAC: +44 1922 437000
• – Admiral: +44 2920 601294
• – Churchill Insurance: +44 345 603 3551
• – Aviva: +44 1603 202 500
• – AXA: +44 1737 815375

To find out more about how to react in the event of theft or loss of documents, consult the website of the British consular services in Barcelona.

Prepare for your holiday in Lloret de Mar now:

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